Recently, I shared with you all that I was going to do something very interesting for you. I made good on my word today. I went into enemy territory. I went to Aurora Wal Mart and had a face to face with management. Many of you will remember that they were not friendly to Thrifty Shoppers. No, that is an understatement. They were MEAN to Thrifty Shoppers. And, what’s worse is that they were mean for no reason. But, this is not about Thrifty Shoppers. I went there to day for one simple reason. To find out for my own purposes exactly what their policy is in regards to their ad match guarantee. Honestly folks, I’m still not positive that I could possibly convey to you what they shared with me. This was yet another instance when I wish I had had a video camera.
I knew it wouldn’t be a cordial visit, so I made it a point to put on my business face. I asked specifically for a manager. His name was Jim and I know he was at least an assistant manager. I asked him very specific questions about the price match policy. Here they are:
Me: What exactly is your policy regarding ad matching?
Manager Reply: Well, what do you mean? (seriously?)
Me: I mean what is your policy? Do you have a mile radius? Do you just match the Springfield area or is there a wider area.
Reply: We will match a 75 mile radius.
Me: Ok, then 75 miles in any direction?
Me: Ok, will I need to have the ad?
Manager: Oh absolutely. That’s our corporate policy. That’s what puts the burden of proof on the customer! That’s how we keep people from scamming us. (?)
(Enter a CSM named Sue)
Sue: You should also know that our policy regarding general merchandise is different than our policy regarding groceries.
Me: Oh? How so? I thought it was an across the board type of thing.
Sue: Oh no, its different.
Me: Ok, how so?
At this point things went south. Neither of them could really tell me how its different for General Merchandise. In fact, at one point the Manager looked at the CSM and said “We really need to get on the same page about this policy”. I could not agree more! This was very disturbing to me. Not only where it concerns customers of that store but also where it concerns the employees. At best I would say there is a disconnect between management and employees. In the end, I wanted to just shake my head and tell them to STOP THE INSANITY! First, it is NOT Wal Mart corporate policy to require the customer to have the ads in hand. Secondly, there is no distinction between grocery and general merchandise. I have no clue what Aurora Wal Mart is trying to do, but it is both confusing and aggravating. I can’t imagine trying to shop and save money there. The last thing I asked about was whether or not the 75 mile radius was put in place only for the Holidays or whether that would be the permanent policy. Neither Jim nor Sue had any idea about this one. My recommendation is that nobody try to price match in that store, and if you do, make sure you have the ad in your hand. If you have something you would like to add or if you have had an experience at the Aurora, good or bad, please e mail me at firstname.lastname@example.org, I’m going to write to corporate and let them know whats going on.